Free Clinic Leak Audit: see what your clinic is losing each month. Try the calculator
For weight-loss, men's health, menopause, hearing and GP clinics
A complete patient growth system, built and run for you: ads that bring new patients in, an AI receptionist that answers 24/7, and follow-up that books every enquiry and brings past patients back.
The Growth guarantee: a set number of booked consults. If we fall short, we keep working for another four weeks with no retainer. See how it works
Hear it for yourself: call Ava, our demo AI receptionist, on 0468 066 728. She answers as a sample clinic, Northside Health.
Results
63 of 80
genuine enquiries booked
From 212 after-hours calls the AI receptionist picked up in month one
96
consults from an old patient list in one month
27% to 6%
no-shows in six weeks
15 hours
a week back at the front desk
Results from individual clinics we work with. Yours will depend on your enquiry volume and patient list.
96 consults from an old patient list in one month
“Enquiries that came in at night sat there until morning, and by then half of them had booked somewhere else. Now every enquiry gets a text back in under 30 seconds, and the AI receptionist answers the phone after hours and on weekends and books people straight into our calendar. In the first month they booked 96 consults from our old list of 2,400 patients, people we'd already paid to get once and lost.”
No-shows from 27% to 6% in six weeks
“Getting enquiries wasn't our problem. Getting blokes to turn up was. Now every booking gets a confirmation and reminders, and if someone doesn't show, the system follows up and rebooks him without reception chasing anyone. Our no-show rate went from 27% to 6% in six weeks. Every month I get a report showing exactly what came back. It's the first thing I open.”
88 new consults in the first month
“If the front desk was with a patient, the phone just rang out. We were missing about 1 in 3 calls. Now the AI receptionist picks up on the first ring, every time. Anything clinical comes straight to us, which was non-negotiable for me. My front desk has got 15 hours a week back, and we booked 88 new consults in the first month, nearly double our usual.”
Enquiries from your ads and website answered and booked while the patient is still looking, and past patients brought back.
See an example timeline for weight-loss, men's health and menopause clinicsHearing tests and fittings booked straight into the owner's or audiologist's calendar, with reminders, no-show follow-up and past clients brought back.
See an example timeline for hearing and audiology clinicsSupport for the practice manager and front desk: missed calls answered, no-shows followed up and lapsed patients brought back in.
See an example timeline for gp clinicsWhere patients slip away
The front desk is with a patient, it's after hours, or it's the weekend. A patient who can't get through usually rings the next clinic on Google.
Web forms and ad enquiries sit in an inbox overnight. By the time someone replies, the patient has moved on.
A missed consult is a gap in the day. Without a follow-up, most of those patients never rebook.
Your list holds people who already know you and stopped coming in. You've already paid to win every one of them, but nobody has time to work the list.
Side by side
| Area | Without us | With us |
|---|---|---|
| Missed and after-hours calls | Without usRing out or go to voicemail when the front desk is busy or the clinic is closed. | With usThe AI receptionist answers on the first ring, 24/7, and books into your calendar. Anything clinical goes to your team. |
| Reply time to new enquiries | Without usWhenever someone gets to the inbox, often the next morning. | With usA text back in under 30 seconds, day or night. |
| No-shows | Without usThe slot stays empty unless someone has time to chase it. | With usConfirmations and reminders before every consult, then follow-up and rebooking if someone doesn't show. |
| Past patients | Without usThey sit on the list and nobody gets round to calling them. | With usReactivation of past patients, starting in week one. |
| Reporting | Without usPieced together from different systems, if at all. | With usA live dashboard you can open any time, plus a report every month on enquiries and booked consults. |
What we build and run
From the ad that brings a patient in to the reminder before their consult. We build it inside your own CRM account, connect it to the systems you already use, and run it every day. Your team keeps the human work.
All in one place: a shared inbox, a patient pipeline, and a monthly report on ads, enquiries and booked consults.
What we connect
Your calendar, your existing business phone number, website forms, Facebook, Instagram and Google lead forms, Google Business Profile and online payments.
Practice management software: where yours is compatible, we link it to the system. Where it isn't, patient records stay in your practice software and the system runs alongside it. We check yours on the call.
How it works
We bring in new patients and work the ones you already have. Past patients are usually the quickest bookings, so that's where week one starts while your campaigns get going.
We look at where your patients come from today, where enquiries drop off and what's sitting on your patient list. You leave with a clear plan for your clinic, and you can hear the AI receptionist answer live.
Once the build fee is paid, we build the whole system in your own CRM account: booking, automations, AI receptionist, reporting and, on Growth, your ad campaigns. Where your current systems are compatible, we connect them, so nothing changes for your team.
We start working your past-patient list straight away, and every new enquiry is answered and booked as it comes in. On Growth, we launch your campaigns to bring in new patients.
A report on enquiries, booked consults and ad performance, and what we're improving next. We keep refining the campaigns and the follow-up.
Compliance
Everything we build is designed around Australian privacy, health advertising and spam rules, so your clinic can grow without taking on new risk.
We handle the systems and the marketing; your clinicians handle the medicine. Your clinic remains responsible for its own clinical and regulatory obligations. We are not a healthcare provider.
Plans
Both are fully built and run by us. We go through the fees with you on the call.
The complete system, plus we run your ads to bring in new patients.
The complete patient system, for clinics that already have their ads handled.
Before we start, we agree in writing the minimum number of booked consults we'll deliver in your first four weeks. We handle everything needed to get there. If we fall short, we keep working for another four weeks with no retainer.
The number is set conservatively from the size of your patient list, and the four weeks start once your intake is complete and we have your list. Growth plan only. It covers booked consults, not revenue or patient outcomes. Full terms in Clause 5 of the Clinic Service Agreement.
We build every location at once, on one connected system, so each site launches together. Priced per location.
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Australian ownedFirst Business Solutions Pty Ltd, Melbourne. We work with clinics across Australia.
Terms in writingRead the Clinic Service Agreement before you pay.
Questions
It doesn't replace your receptionist. It covers what one person can't: nights and weekends, the overflow at busy times, and calling back past patients nobody has time to contact. Your team keeps the relationship with patients.
Practice software stores records and sends reminders. It doesn't answer a new enquiry at 9pm, follow up a no-show or work through your past patients. Where your software is compatible we connect it; where it isn't, the system runs alongside it.
No. It answers routine questions such as hours, location and how to get started, and books consults. Anything clinical goes to your team.
No. We connect to your existing calendar, phone and, where compatible, your practice software. We do the whole build and run it for you.
Yes. On the Growth plan we plan, build and manage your campaigns on Meta (Facebook and Instagram), and on Google where it suits your clinic. Your clinic pays its ad spend directly to the platform.
In your clinic's own CRM account. We process it only to deliver the service, as set out in our privacy policy.
No. There's no minimum term. Billing runs every four weeks, and written notice takes effect at the end of the period you've already paid for.
It depends on the plan. We go through the fees on the call, and they're set out in writing before you pay anything.
Weight-loss, men's health and menopause clinics, hearing and audiology clinics, and GP clinics. The system is the same for each: missed calls answered, no-shows followed up and past patients brought back. In a hearing clinic it books tests and fittings into the audiologist's calendar. In a general practice it works alongside the practice manager and front desk.
Yes. We build every location at the same time on one connected system, so each site launches together with the same setup. Pricing is per location.
Book a call with one of our consultants. We'll go through your numbers with you and ring the AI receptionist live so you can hear it work.
Not ready for a call? Get your free Clinic Leak Audit and see what your clinic is losing each month.
Hear it for yourself: call Ava, our demo AI receptionist, on 0468 066 728. She answers as a sample clinic, Northside Health.
