Clinic Service Agreement

FBS provides a done-for-you patient enquiry, booking and follow-up system: speed-to-lead response, appointment booking, no-show recovery, dormant-patient reactivation, follow-up automation and a CRM account for the Client, plus (per tier) a 24/7 AI voice receptionist and, on the Growth plan, paid ads management on Meta and/or Google (the platform(s) are agreed with the Client in the Scope of Work, usually Meta). Tiers:

• Foundation: the system (CRM, inbox, booking, payments, automations, reactivation, reviews, intake). Voice AI optional add-on.
• Growth: Foundation + AI agents, Voice AI, paid ads management (Meta and/or Google) and the clause 5 guarantee.
• Multi-location: Growth at each location, priced per location.

The scope for this engagement is the plan the Client pays for on the FBS payment link, as set out in the proposal and Scope of Work for that plan.

The Client accepts this agreement by signing it, or by ticking the acceptance box on the FBS payment link and paying the build fee, whichever happens first.

FBS is not a healthcare provider and provides no clinical, medical, diagnostic, or treatment services or advice. All clinical decisions, patient care, prescribing, and medical/regulatory compliance remain solely the Client's responsibility. FBS handles marketing and administrative workflows only; any patient clinical query is routed to the Client's team. Client warrants it holds all licences/registrations required to operate its clinic.

Fees are as shown below and on the FBS payment link for the Client's plan. Billing cycles are 28 days, not calendar months.

• Build fee (one-time): due before onboarding begins.
• Retainer: per 28-day cycle, billed in advance each cycle.
• Multi-location: build + retainer per 28-day cycle, per location, at the per-location fees quoted in writing for the number of locations.
• Voice AI receptionist: included in Growth / optional on Foundation at AU$750 per 28-day cycle (no setup fee).
• Paid ads management: included in Growth, on Meta and/or Google as agreed in the Scope of Work. The Client pays its own ad spend directly to the ad platform.
• Usage costs: SMS, call minutes, AI voice and chat minutes and similar usage are passed through at cost: billed to the Client's own account wallet, with no FBS markup.
• Fees are non-refundable except under the clause 5 guarantee, or where the Australian Consumer Law (or other law that cannot be excluded) gives the Client a right to a refund.

No minimum term. The plan runs in 28-day cycles until either party ends it by written notice. Notice takes effect at the end of the 28-day cycle already paid for, and no further cycles are billed. FBS may terminate immediately for non-payment or breach. On termination, Client retains its leads/branding; FBS retains its systems, prompts, and workflows (see clause 7).

This guarantee applies to the Growth plan only, never Foundation (for multi-location, to each Growth location), and only where the proposal or Scope of Work the Client accepted includes it. FBS will deliver at least N qualified consults from the Client's existing database within the first 28-day cycle, where N = (reactivatable list size) × 3% × 0.5 (a deliberately conservative floor). The 28-day cycle starts once the Client's intake is complete and the patient list is received. If FBS misses N, FBS works one extra 28-day cycle at no retainer cost. The make-good is capped at that one extra cycle. The build fee is ring-fenced (covers build regardless). Guarantee assumes Client responds to leads, keeps the calendar open, and provides accurate list + offer. It is a make-good of effort/appointments, not a revenue or patient-outcome guarantee.

Provide accurate business/offer info; grant needed access (calendar, CRM, ad accounts); respond to booked leads promptly; ensure its own legal/clinical compliance; pay on time.

FBS systems, automations, prompts, and processes remain FBS property, licensed to Client during the active term. Client-specific content (branding, copy, patient/lead data) belongs to Client. Patient data is controlled by the Client and is held only in the Client's own CRM account; FBS does not store patient data on its own servers. FBS processes it only to deliver the service and per its Privacy Policy. FBS may use anonymised, non-identifying performance results as a case study only with Client's written consent.

Both parties keep each other's confidential information private; survives termination.

To the maximum extent permitted by law, FBS is not liable for indirect/consequential loss; total liability capped at fees paid in the prior three 28-day cycles. Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. FBS does not guarantee revenue and results vary with market, list, and Client responsiveness.

Victoria, Australia.